Once the layout has been approved, our standard delivery time is 14 days for the draft sample and 4-6 weeks for final production. On request we can transport more cheaply using sea freight; this will increase the delivery time by 4 weeks.

Plastic:
We use only toxin-free plastics according to EN71 (toy safe).

Metal:
Depending on the design, we work with the following nickel-free materials in various alloys: tin, stainless steel, aluminium, iron.

Our factories are all situated in the well-developed southern region of China and are subject to ongoing checks by our Chinese employees to ensure compliance with legal standards.

Specifically, these are:

• No child labour
• Compliance with the required minimum wage
• Compliance with work safety rules
• Observance of state holidays

In addition, we ensure that the social standards throughout our company are adhered to, including:

• Free choice of workplace
• Availability of medicinal care
• Suitable accomodation
• Suitable catering
• No work on Sundays

All our products are manufactured with utmost care from excellent raw materials and built to last. We vouch for the quality of our products within legal warranty regulations. Should you, however, have cause for complaint, please contact us and we will look into the matter at once.

We offer several different standard packaging options. However we can, of course, deliver your key chains in any other packaging you may wish for – we’d be glad to make you an offer.

The minimum quantity for the manufacture of personalized key chains lies between 150 and 500 items, depending on commercial criteria. Each product page contains the relevant details. Smaller orders are theoretically possible, but don’t make much commercial sense as they have the effect of drastically raising the price per item.

The manufacturing process takes place in several steps. After receiving your layout/logo and design criteria, we supply you with a suggestion as to the optimum production process and a non-binding price offer. Once the costs have been agreed upon you will receive a detailed layout for discussion and approval. After receiving your OK on the detailed layout, we make the tools necessary for manufacture and produce a sample for final approval. As soon as the sample – either as an original or in picture form – has been approved, manufacture and delivery of the required quantity can take place.

Production costs per item vary depending on order quantity. We recommend requesting prices for several different quantities in order to get a better picture of unit price development.

Design, layout and sample production: These one-off pre-production costs vary depending on the composition of the product, and are liable once only when a new sample is manufactured. Follow-up orders do not incur these costs.

Packaging costs vary depending on the type of packaging required. Key chains are normally delivered individually packed in unprinted polybags.

We are happy to provide you with generic quality samples at postage cost. Manufacturing an individual sample incurs preproduction fees described in Costs above.

We would be delighted to convince you of our excellent manufacturing quality by sending you samples at a small flat fee for post & packing.

We thank you for appreciating that we are only able to send one or two samples per request, whereby these will of course be suited to your query.